Frequently Asked
Questions (FAQs)

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GENERAL FAQS

PROJECT MANAGEMENT & CONSULTING FAQS

WEBSITE & CRM FAQS

AI & SOFTWARE FAQS

GRAPHIC DESIGN FAQS

We specialise in eCommerce, customer relationship management (CRM), custom AI, software and app development, software management, graphic design, and digital design.
Explore our detailed service pages here for comprehensive information.
Our founder and expert teams each boast over a decade of experience in their respective fields, serving both B2B and B2C sectors. Trading as PixelPlan since 2023.
Absolutely! Fill out our contact form here for an obligation-free discussion on how we can enhance your business strategies.
Pricing varies based on the project's scope. For a customised quote, simply complete our contact form here, and we'll provide detailed information tailored to your requirements.
Complete our contact form here with as much detail as possible. We'll promptly reach out to explore how PixelPlan can elevate your business.
While the company is based in Melbourne, Australia, we service remotely all over the world!
Yes! Clients under our software retainers enjoy access to our dedicated after-hours support, ensuring timely assistance when you need it most.
We strive to respond to all inquiries within two business hours, ensuring swift and efficient communication with our clients.
Yes, our marketing and software retainer contracts typically span a minimum of 6 months, ensuring sustained, impactful partnerships with our clients.

GENERAL FAQs

Our consulting services encompass business, marketing, technology and design consulting. We conduct a thorough assessment of your specific concern area, offering tailored guidance and resources to enhance your competitive edge.
When reaching out for consulting services, please provide detailed information about your concern area via our contact form here.
We understand that every business is unique. Our consulting approach starts with a meticulous evaluation of your concern area, taking into account your industry, business size, goals, challenges and brand identity. Our customised strategies are designed to meet your specific needs, ensuring a tailored approach for optimal results.
Our consulting teams comprise forward-thinking professionals, experts in their respective service areas. With global experience across diverse markets and sectors, our teams merge creativity, innovation, and data-driven insights to guide your business effectively and strategically.
Communication is key! We engage in in-depth conversations with our clients to understand their current successes and challenges. Following this, we conduct a detailed internal assessment of your business processes within the concern area, identifying opportunities for optimisation. Additionally, we evaluate your brand's position among competitors and gauge customer sentiment. This comprehensive analysis provides a holistic understanding of your business, allowing us to suggest improvements for seamless operations and sustainable growth.
Absolutely! We conduct check-ins with our clients at the three-month, six-month and twelve-month milestones post-consultation. These sessions ensure your business stays on the right track, allowing you to address any queries related to the implemented strategies.
For any support or post-consultation questions between these intervals, feel free to reach out to us at support@pixelplan.org.
Our expertise has spanned various industries, including retail, wholesale, technology, hospitality, events, and government entities. We have successfully delivered consulting services in diverse areas within these sectors, empowering businesses to thrive.

PROJECT MANAGEMENT & CONSULTING FAQs

While we primarily work with provided photo assets, we can organise content creation upon request.
For product-based businesses located outside Melbourne, Australia, we can handle content creation locally if sample products are shipped to us.
Absolutely! We specialise in crafting engaging email marketing campaigns and customer journeys to keep your brand at the forefront of your customers' minds.
Yes! We can update your existing loyalty program or create and launch a brand new one tailored to maximise customer retention and brand loyalty.
Yes, our CRM strategies are customised to suit your unique business, customers and objectives.
Yes, seamless integration of your systems is crucial. PixelPlan can integrate CRM software with various business tools and applications for streamlined operations and data insights.
Ensuring compliance with GDPR and local data legislation is our priority. Access to your data systems is strictly need-to-know for each project, minimising access to customer details. Additionally, all software developed by us includes multi-factor authentication for enhanced security.
Certainly! Data migrations involve intricate coordination, and we handle the entire process, ensuring a seamless transition and saving you valuable time and effort.
Absolutely! When implementing a new system in your business, we provide comprehensive training for your team to ensure smooth transitions and ongoing operations.
Our retainer contracts typically span a minimum of 6 months.

Websites & CRM FAQs

We prioritise security using advanced features such as Microsoft Authenticator apps, Two-Factor Authentication (2FA), and Google Authenticator.
Our experts are proficient in Python, NET & .NET MVC, JavaScript, React JS, HTML/CSS, Flutter, React Native, Swift, Xamarin and more.
Absolutely, we offer services for upgrading and maintaining existing software systems. Contact us here to discuss your specific requirements.
Yes, we offer software maintenance retainers ensuring ongoing smooth operation. Our retainers also include after-hours support if needed.
Development time varies per project. Contact us here to discuss your custom technology solution and get an accurate timeline.
Yes, we specialise in integrating both third-party APIs and creating our own APIs to enhance software functionality.
Our retainer contracts typically span a minimum of 6 months.

Software FAQs

Absolutely! Contact us here to discuss your redesign project and breathe new life into your digital presence.
Certainly! Get in touch today to discuss your marketing material design needs.
Turnaround times vary based on the project's scope. Contact us to discuss a tailored design project and receive an estimated timeframe.
We strive for seamless outcomes, but understand that revisions are sometimes necessary to accurately realise your visions. For one-off design projects, the number of included revisions will be specified in the service agreement. Your service agreement will also specify the fees for any additional instances that exceed the included revisions.
Absolutely! Your brand's identity is vital. We're here to bring your specific design styles and themes to life.